Georgia Power added someone else's bill to my account | PissedConsumer

Georgia Power review: "Georgia Power added someone else bill to my account when they stopped paying it. I called to see what happened because they never notified me about another address. They told me my info was compromised and I needed to do a fraud packet. They told me while doing this fraud packet I was protected at my address. I wasn't. They turned my power off at my address while waiting for the police report. I paid them 210 the balance from the other account. Now they found me not responsible they wont give me my 210 back.! My next bill was 111 they left me with 26 of it after taking a return check fee and a reconnect fee thats about $85. I keep calling asking for my money. They acting dumb. I think its an inside job at this point. But I wont stop till my money is returned" Read the full Georgia Power review on PissedConsumer: https://georgia-power.pissedconsumer.com/refund-202307264855922.html 0:00 - Intro 1:04 - Lack of Communication from Georgia Power 1:21 - The Mysterious Absence of the Second Account 1:35 - Going Through Fraud Protection Process 1:45 - Power Cut Off During Investigation 1:54 - Forced to Pay the Unjust Bill 2:06 - The Financial Strain of the Unexpected Bill 2:18 - The Conclusion of the Investigation and Responsibility Dismissed 2:25 - The Struggle to Get a Refund from Georgia Power 2:57 - The Unexplained Disappearance of the Refund and A Month Later, Still No Explanation or Refund 3:20 - Speculations on an Inside Job at Georgia Power and Final Thoughts on the Unresolved Issue with Georgia Power 3:44 - Discussing the Inside Job Theory and The Struggle of Getting a Response 4:12 - Evaluating the Customer Service Experience and The Frustration of Not Being Heard 4:37 - Introducing Jennifer, the Case Worker and The Quest for a Refund Begins 5:02 - The Challenges of Visiting the Police Station